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RETURNS

• If purchases from our online store are damaged or faulty upon receipt, you can either request a full refund or exchange for replacement products of the same value.
• To request a full refund or exchange, please notify us by text message to 07796932065 within 48 hours of receiving your order. Please state whether you would like a full refund or exchange and quote your order confirmation number, the product name, a photo of the damage, your full name, email address, phone number and delivery address.
• Damaged glassware must be reported within 48hrs of receiving, along with photographic evidence.
• Only unopened products that are in the original packaging will be eligible for refund or exchange.
• Approved refunds will be credited to the payment card/method account used during the original transaction within 30 days and will exclude shipping costs.
• We recommend that items are returned to us via a recorded delivery service to ensure that they are protected and insured during transit.
• If you fail to meet these terms and conditions, the products will be returned to you and you will not receive a refund nor be eligible for an exchange.
• www.tastetheborders.com operated by Tastetheborders Ltd is not responsible for orders placed though external website links in conjuction with our site.
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