Privacy Policy

Privacy Policy

Effective Date: 28 June 2026

Last Updated: 28 June 2026

Privacy Policy for Taste The Borders

Taste The Borders ("we", "our", "us") is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.tastetheborders.com, create an account, subscribe to our newsletter or purchase food and drink products from our online store.

1. Data Controller

Taste The Borders

Email: contact@tastetheborders.com

Address:

Taste The Borders

17 Curror Street

Selkirk

Scottish Borders

TD7 4HG

United Kingdom

2. Information We Collect

Depending on how you use our website, we may collect:

Name

Email address

Telephone number

Billing address

Delivery address

Customer account details

Username and password (encrypted)

Order history

Payment information (processed securely by our payment providers)

IP address

Browser and device information

Website usage information

Marketing preferences

Cookie information

We do not store your debit or credit card details.

3. How We Collect Your Information

We collect information when you:

Create an account

Place an online order

Subscribe to our newsletter

Contact us by email

Browse our website

Accept cookies

Use our online services

4. How We Use Your Information

We use your personal information to:

Process and fulfil your orders

Deliver food and drink products

Manage your customer account

Process payments

Respond to enquiries

Improve our website

Analyse website performance using Google Analytics

Send newsletters and marketing emails where you have given consent

Prevent fraud and maintain website security

Comply with legal obligations

5. Legal Basis for Processing

We process your personal information under one or more of the following lawful bases:

Performance of a contract

Your consent

Legitimate interests

Compliance with legal obligations

6. Payments

Payments on our website are securely processed through trusted third-party payment providers including:

Stripe

Square

PayPal

These providers are responsible for processing your payment details in accordance with their own privacy policies. Taste The Borders never stores your full payment card details.

7. Newsletter and Marketing

If you subscribe to our newsletter, we may send information about:

New food and drink products

Special offers

Local producers

Events

Promotions

Company news

You can unsubscribe at any time by clicking the unsubscribe link included in every marketing email or by contacting us.

8. Google Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information including:

Pages viewed

Time spent on the website

Browser type

Device type

Approximate location

IP address (where applicable, anonymised)

This information helps us improve our website and customer experience.

9. Cookies

Our website uses cookies to:

Keep your shopping basket active

Enable customer accounts

Remember your preferences

Improve website functionality

Measure website performance

Analyse visitor behaviour

Support marketing where consent has been provided

Non-essential cookies are only used after obtaining your consent through our cookie banner.

10. Sharing Your Information

We may share your information with trusted third parties including:

Stripe

Square

PayPal

Website hosting providers

Courier and delivery companies

IT service providers

Email marketing providers

Professional advisers

Government or regulatory authorities where required by law

We never sell your personal information.

11. International Transfers

Some of our trusted service providers may process information outside the United Kingdom or European Economic Area.

Where this happens, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or other legally recognised transfer mechanisms.

12. Data Retention

We retain personal information only for as long as necessary to:

Complete customer orders

Meet accounting and tax obligations

Resolve disputes

Comply with legal requirements

When information is no longer required, it is securely deleted or anonymised.

13. Your Rights

Under UK GDPR and EU GDPR you have the right to:

Access your personal information

Correct inaccurate information

Request deletion of your information

Restrict processing

Object to processing

Withdraw consent at any time

Request data portability

Lodge a complaint with the UK Information Commissioner's Office (ICO) or your local EU supervisory authority

To exercise your rights, contact:

Email: contact@tastetheborders.com

14. Security

We use appropriate technical and organisational security measures including:

SSL encryption

Secure payment processing

Password protection

Secure hosting

Access controls

Regular security monitoring

Although we take every reasonable precaution, no online system can be guaranteed to be completely secure.

15. Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

16. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be published on this page with the updated effective date.

18. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Taste The Borders

Phone: 07796932065 

Email: contact@tastetheborders.com